At ReliefTech, we are committed to delivering your massage and wellness devices quickly, reliably, and with full transparency. This Shipping Policy explains how we process and ship all orders.

• All orders are processed within 1 to 3 business days after payment confirmation.

• This includes verification and handoff to our fulfillment partners.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak periods (Black Friday, holidays), processing may take up to 5 business days.

• We ship from our global fulfillment partners' warehouses to ensure the fastest possible delivery. All shipments are tracked.

• *Business days exclude weekends and public holidays. Delivery times are estimates and may vary due to carrier performance or customs delays.

• Shipping fees are calculated automatically at checkout based on your location and the total weight of your order.

• Free Shipping is available on all orders over $79 USD (or equivalent) to Canada and the United States.

• EU orders are charged standard shipping rates at checkout.

• Once your order ships, you will receive a tracking number by email.

• You can track your package 24/7 via the carrier's website or directly in your ReliefTech account.

• Most customers can track their order within 2-4 days of purchase.

• Import duties, taxes, VAT, and customs fees are not included in the product price or shipping cost.

• As of 2026, new EU customs rules apply to packages arriving from outside the Union. You may be asked to pay additional fees upon delivery.

• ReliefTech is not responsible for these charges. We recommend checking with your local customs office before placing your order.

• All of Canada and the United States

• Selected EU countries (France, Germany, Belgium, Netherlands, Spain, Italy, Austria, and others - your country will be confirmed at checkout)

• If your country is not listed, please contact us before ordering.

• If your order is significantly delayed or marked as lost, please contact our support team within 30 days of the estimated delivery date.

• We will work directly with the carrier to locate your package and offer a replacement or full refund.

• We reserve the right to update this Shipping Policy at any time.

• Any changes will be posted on this page with the new "Last updated" date.

• Need help with your order or shipping status? Contact us at support@relieftech.online. We usually reply within 24 hours.

Thank you for choosing ReliefTech - we're here to help you relieve tension and feel your best every day.